Your local field‑service IT
services provider.
End-to-end field services, one partner.
Desktop & Workplace Deployment
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- Desktop, laptop and peripheral installation
- PC replacement and hardware migration
- User workstation setup and configuration
Audio Visual Installation
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- Meeting room displays and video conferencing
- Digital signage, speakers and microphones
- AV controllers, cabling and troubleshooting
Network & Infrastructure
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- Switches, routers, firewalls and wireless
- Network cabinets, racks and structured cabling
- Servers, storage and network appliances
Data Centre Services
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- Server install and rack-and-stack
- Cable management and asset verification
- Decommissioning and smart hands support
On-Site IT Support
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- Desktop support and break/fix
- Network connectivity and hardware diagnostics
- Incident resolution and preventive maintenance
IT Parts & Courier Logistics
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- IT parts collection and delivery
- Secure spare-parts handling and returns
- Failed hardware and site-to-site movement
IT Site Surveys
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- Rack, network and workplace assessment
- Hardware inventory and photo documentation
- Serial number and connectivity checks
Asset Disposal & Decommissioning
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- Desktop, laptop and server disposal
- Network equipment removal
- Secure disposal and site clearance
Managed IT Solutions
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- Scheduled infrastructure maintenance and health checks
- Ongoing network and server administration support
- Dedicated on-site engineering coverage under an SLA
Asset Lifecycle Recovery
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- End-of-lease and refresh-cycle asset recovery
- Hardware grading, testing and redeployment
- Chain-of-custody documentation and reporting
End User Support & Break/Fix
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- Desk-side end-user assistance and troubleshooting
- Rapid break/fix response for workstations
- New-starter setup and equipment handover
Printer & Peripherals
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- Printer, scanner and MFD installation
- Routine maintenance and consumables replacement
- Peripheral break/fix and fault diagnosis
From work order to closure.
- 01
Customer requirement
Your company receives an installation, support, survey, maintenance or replacement requirement.
- 02
Work order
You share site details, scope of work, equipment info, technical instructions, timing and reporting requirements.
- 03
Engineer assignment
ARZ Global assigns an appropriately skilled local engineer or technician to the job.
- 04
On-site service
Our engineer attends the customer location and completes the agreed scope of work.
- 05
Reporting & closure
You receive a structured service report — work completed, times, serials, photos and sign-off.
Technology our engineers work with.
A trusted extension of your technical team.
- 0+
- Regions covered
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- Field service lines
- 0/7+
- Emergency call-out availability
Engineers on the ground, across five regions.
Service levels and response times are agreed with each partner through a separate SLA, tailored to the markets you need covered.
Countries our engineers cover.
United Kingdom
Germany
France
Netherlands
Spain
Italy
UAE
Saudi Arabia
Qatar
United States
Canada
AustraliaUnited KingdomGermanyFranceNetherlandsSpainItalyUAESaudi ArabiaQatarUnited StatesCanadaAustraliaUAESaudi ArabiaQatarUnited StatesCanadaAustraliaUnited KingdomGermanyFranceNetherlandsSpainItalyUAESaudi ArabiaQatarUnited StatesCanadaAustraliaUnited KingdomGermanyFranceNetherlandsSpainItalyBuilt for teams without local boots on the ground.
We operate as your local field-services partner, so you can deliver to customers in locations where you don't maintain your own engineering resources.
- Managed Service Providers
- IT Service Providers
- System & Network Integrators
- Data Centre Providers
- Hardware & Cloud Providers
- Telecommunications Companies
- AV Integrators
- Technology Distributors
- Global IT Service Companies
Flexible pricing, built around your project.
Pricing can be based on location, engineer skill level, scope, response time and travel requirements. A preferred partner rate card can be developed for recurring needs.
- Fixed-price projects
- Per-job pricing
- Hourly engineering rates
- Half-day / day rates
- Emergency call-out rates
- Monthly service agreements
Let's discuss your field-service requirements.
Tell us which countries and cities need support, and we'll confirm technical skills, SLAs and a commercial model — with room for a pilot project to start.